Remote Support

With the remote service support, the problems of customers from all over the world are solved quickly, avoiding higher costs. Thus, the customer saves time and money with the advantage of speed and cost.

Services you can receive with remote support:

• Remote diagnosis
• Remote management
• Software updates
• Software and parameter backup
• Reviewing machine settings

Ermaksan easily provides remote support services through the service line, mobile lines or the internet by establishing a VPN connection. With remote support, our competent service engineers can communicate and most of the failures can be resolved swiftly and to the satisfaction of both parties. Necessary software updates can also be sent and installed via VPN connection, no matter how far the location is.

For remote support, please contact